Frequently Asked Questions

If your question is not answered below, please visit the contact us page for information on how to get in touch with the relevant party at the surgery or perhaps try our new enquiries page.
No. Repeat prescription requests must be made in writing, either by:dropping your repeat prescription slip into the box in the surgery, by completing an email order through our website, faxing the surgery your request or using the online system.
No. We ask that all patients leave 48 hours before collecting their prescription.
No. There may be some items that you do not require every month e.g. painkillers that you take "when needed". We advise that you only order medicines that you need, to prevent stock-piling and avoid medicine wastage, as this is hugely costly for the NHS.
There is always a doctor available 24 hours per day, 365 days per year. You can either telephone the surgery on 01202 741370 to listen to the automated message, or you can telephone 111.
We usually suggest 10 hours. A rule of thumb is to have nothing to eat or drink (except water) from midnight the night before a blood test (most people are not eating at this time of night anyway!), although we do encourage you to drink a glass of water before any blood test as it can make taking the sample easier.
Routine blood test take between 3-5 days, but some may take longer. Please telephone after 11am to request any results.
Each GP appointment is 10 minutes long. However some patients attend with very complex or multiple problems, some of which are deemed too serious to be postponed to another day. Additionally if a patient needs admitting to hospital, this can also cause delays, as the GP liaises with the hospital, which usually involves waiting for several telephone calls, whilst monitoring the condition of the patient. Our Nursing team also experience delays in their clinics for many reasons; Sometimes GP’s ask for blood tests or ECG’s to be performed urgently, a patient could faint during a procedure, or the nurse may need to seek advice from a GP immediately, regarding a patient’s health or test result. Children or distressed patients may be seen earlier to avoid further distress.
All staff working in the NHS has a legal duty to keep your medical records confidential in accordance with the data protection act 1998. Therefore, we are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who arranges & drives them to all their appointments, But under no circumstances can we assume that consent to release medical information or test results has been given without written authorisation from the patient.